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CRUCIAN BAYSIDE CREATIONS POLICIES

Things You Need To Know

Locally our baskets are sold

St. Croix, USVI         - @ Eden South - 3 Company St. / Christiansted

                  and @ Crucian Gold - 1112 Strand Street / Christiansted

St. Thomas, USVI - @ Fish Face  -  5143 Palm Passage / Charlotte Amalie

St. John, USVI - @ Bajo El Sol Gallery -  N Shore Rd, Mongoose Junction / Cruz Bay

At Crucian Bayside Creations we want to give our customers an enjoyable shopping experience that will keep them coming back time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of our policies. If you cannot find the information you’re looking for don’t hesitate to contact us today!

FREQUENTLY ASKED QUESTIONS

  • How long will my order take to make and ship?​

    • All of the products listed are already made and will be shipped within 24-48 hours of receiving your order confirmation email. Specialty custom-designed baskets may take up to 6 weeks to complete and ship.

  • What payment methods do you accept?

    • We accept Visa, MasterCard, Discover, American Express, and PayPal.

  • What type of materials do you use? 

    • Our reeds are from the core of the rattan vine. A variety of wood is used, such as mahogany, sea grape and driftwood. 

  • Are your products handmade?

    • Yes! Each item is handmade from start to finish by our artisans. Because humans are not machines, the handcrafted products may exhibit slight flaws and inconsistencies.

    • Expect your handcrafted item to have its own unique individuality. No two pieces are exactly alike.

  • Do you take custom orders?

PRODUCT CARE

  • If you intend to use your basket to hold food, be sure to line it with a plastic liner, cloth napkin or paper towel to absorb any grease or oil that might be in the food.

  • Keep baskets away from heat sources like the kitchen stove, wood burning stove, radiators, fireplace and sunlight. The intense heat and UV rays of the sun can dry out the fibers of the basket making them brittle and cause dyed baskets to fade prematurely.

  • Body oils, lotion or grease can cause stains, mold, and mildew; therefore, it is best to handle your basket with clean hands.

  • To remove dust from your basket, use a feather duster or a clean, dry natural bristle paint brush. For deep cleaning, dampen a white 100% cotton cloth with cold water and blot gently. Let your basket air dry completely.

    • Avoid soaking your basket in water as this can result in it swelling and can contribute to dyed baskets losing their color.

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RETURN POLICY

Thank you for your purchase!  We hope you are happy with your purchase.  As humans are not machines your handmade and handcrafted products may exhibit slight flaws and inconsistencies. However, if you are not completely satisfied with your purchase, please contact us within 48 hours of receiving your package.  Returns are considered on a case-by-case basis.  We will do our best to resolve the problem quickly.

 

RETURNS

  • All returns must be postmarked within 14 days of the date your item was delivered. 

  • All returned items must be in new and unused condition, with all original tags and labels attached.  Any item that has been used is not eligible for a refund. 

  • To return an item, email or call us at CurcianBaysideCreations@gmail.com or 561-819-2122. 

  • Please note:  You will be responsible for all return shipping charges – We strongly recommend that you use a trackable method to mail your return.

  • Please note: Sale items are FINAL and cannot be returned. 

 

REFUNDS

  • After receiving your return and inspecting the condition of your item, we will process your return. 

  • Please allow at least three business days from the receipt of your item to complete this process. 

  • We will notify you by email when your return has been processed and refund your credit card within 72 hours. 

  • Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

PAYMENT & SHIPPING

We accept Visa, MasterCard, Discover, American Express, and PayPal.  Once your order is ready, you will be notified by email.  Your product will be sent via USPS to the address you provide and you will be notified my email with the tracking number.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

 

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to: 

  • Communicate with you

  • Screen our orders for potential risk or fraud

  • Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us).

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of any future marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.   You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at CrucianBaysideCreations@gmail.com.

CRAFTSMANSHIP

Handmade Products

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Because humans are not machines, retailers inform customers that handmade and handcrafted products may exhibit slight flaws and inconsistencies. Please be aware that photos of products for sale are in-house stock photos and only represent the style of the item you are purchasing. Expect your hand-crafted item(s) to have its own unique individuality - No two pieces are exactly alike.

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